Submit faults online via fault report form

You can submit fault reports concerning your apartment, the property and the outdoor areas via the fault report form.

Emergency numbers

For urgent matters that arise outside normal working hours, please contact our hotline numbers.

Lift faults or persons trapped in a lift

Lift repairs and maintanence services are open 24-hours. Call them if you would like to submit a fault report.

Phone Lift repair: +46 (0)8-662 07 81

Disturbance service center

If the disturbance is taking place between following hours,

20.00–03.00 Sunday - Thursday
20.00–04.00 Friday - Saturday

please call the Disturbance service center.

Phone Disturbance service: +46 (0)8-658 11 60

Pest control and pest management in Järva area

If you live in Järva (Akalla, Husby, Kista, Rinkeby or Tensta) please contact Anticimex if you suspect that you have problems with pests in your apartment. Anticimex can be contacted via,

Phone Anticimex: +46 (0)752 451 000


Pest control and pest management in all areas except Järva

If you live in Innerstaden, Söderort or Västerort please contact Nomor if you suspect that you have problems with pests in your apartment. Nomor can be contacted via,

Phone Nomor: +46 (0)771 122 300


You can also visit Nomor's website at 

Customer service center

If you have questions about your accommodation or want to submit a fault report, please call our customer service centres at following opening hours:

Opening hours
Monday. 8:00 to 17:30 (16:30 June to August)
Tuesday-Thursday. 08:00 to 15:30
Friday. 08:00 to 12:00

Phone Customer service center: +46 (0)771-318 318


Telephone exchange

If you wish to get in touch with a certain person please call our exchange number:

Phone Exchange number: +46 (0)8-508 370 00

Visiting and mailing address

For visiting address and opening hours please visit our Kontakt page