Submit faults online via fault report form
You can submit fault reports concerning your apartment, the property and the outdoor areas via the fault report form.
For urgent matters that arise outside normal working hours, please contact our hotline numbers.
Lift faults or persons trapped in a lift
Lift repairs and maintanence services are open 24-hours. Call them if you would like to submit a fault report.
Phone Lift repair: +46 (0)8-662 07 81
Disturbance service center
If the disturbance is taking place between following hours,
20.00–03.00 Sunday - Thursday
20.00–04.00 Friday - Saturday
please call the Disturbance service center.
Phone Disturbance service: +46 (0)8-658 11 60
Pest control and pest management in Järva area
If you live in Järva (Akalla, Husby, Kista, Rinkeby or Tensta) please contact Anticimex if you suspect that you have problems with pests in your apartment. Anticimex can be contacted via,
Phone Anticimex: +46 (0)752 451 000
Pest control and pest management in all areas except Järva
If you live in Innerstaden, Söderort or Västerort please contact Nomor if you suspect that you have problems with pests in your apartment. Nomor can be contacted via,
Phone Nomor: +46 (0)771 122 300
You can also visit Nomor's website at nomor.se
Customer service center
If you have questions about your accommodation or want to submit a fault report, please call our customer service centres at following opening hours:
Monday. 8:00 to 17:30 (16:30 June to August)
Tuesday-Thursday. 08:00 to 15:30
Friday. 08:00 to 12:00
Phone Customer service center: +46 (0)771-318 318
If you wish to get in touch with a certain person please call our exchange number:
Phone Exchange number: +46 (0)8-508 370 00
Visiting and mailing address
For visiting address and opening hours please visit our Kontakt page